Why am I unable to verify my ID?

Accuracy is key here, the information you enter needs to match the information on your ID perfectly. Full Name: Enter your full name exactly as it appears on your ID, including any middle names. ID Number: Zeros '0' and the letter 'O' can sometimes look alike. Make sure you enter it exactly as it appears on your document. Address: If you've moved within the past 90 days, enter your previous address. You'll have 3 attempts to successfully verify your information. If you run into any issues, contact us before you use your 3 attempts! We'll help you troubleshoot any glitches and get you verified. Licence number format Jurisdiction Format Length ACT Numeric Up to 10 NT Numeric Up to 10 QLD Numeric 8 to 9 NSW Alphanumeric 6 to 8 SA Alphanumeric 6 TAS Alphanumeric 6 to 8 VIC Numeric Up to 10 WA Numeric 7 Card number format Jurisdiction Format Length ACT Alphanumeric 10 NT Numeric 6 to 8 QLD Alphanumeric 10 NSW Numeric 10 SA Alphanumeric 9 TAS Alphanumeric 9 VIC Alphanumeric 8 WA Alphanumeric 8 to 10